Refund Policy
We stand behind every HIBHA product. If you're not completely satisfied, here's how we make it right.
Last Updated: June 2025 · Effective: June 2025
Return Window
7 days from the date of delivery for eligible items in original, unused condition.
Refund Timeline
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Exchange Option
We offer exchanges for size or color (subject to availability) within the 7-day window.
Non-Returnable
Customized, personalized, sale, and intimate items are not eligible for returns.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The return request must be initiated within 7 days of the delivery date
- The item must be unused, unworn, and in its original condition
- All original tags, dust bags, packaging, and accessories must be included
- The item must not have been altered, repaired, or damaged after delivery
- A valid proof of purchase (order confirmation email) must be provided
Items returned in a used, damaged, or incomplete condition will not be eligible for a refund and will be returned to the customer at their expense.
Return Process
Follow these steps to initiate a return:
- Step 1: Email us at support@hibhabags.com within 7 days of delivery with your order number and reason for return.
- Step 2: Our team will review your request and respond within 24–48 business hours.
- Step 3: If approved, you will receive a return shipping label and instructions.
- Step 4: Pack the item securely in its original packaging and ship it back to us.
- Step 5: Once received and inspected, your refund will be processed within 5–7 business days.
Return shipping costs are borne by the customer unless the return is due to a defect or error on our part.
Types of Refunds
| Refund Type | Timeline | Notes |
|---|---|---|
| Original Payment Method | 5–7 business days after receipt | Standard refund to the card/wallet used for purchase |
| Store Credit (Gift Card) | 1–2 business days | Faster processing; can be used for future purchases |
| Bank Transfer (NEFT) | 7–10 business days | For Cash on Delivery orders only |
RTO (Return to Origin) for Prepaid Orders: If a prepaid order is refused at the time of delivery or cannot be delivered due to customer unavailability, a standard flat fee of ₹150 for forward & return shipping will be deducted from the final refund amount, regardless of any free shipping promotions applied at checkout.
Shipping charges are non-refundable unless the return is due to a product defect or our error.
Non-Returnable Items
The following categories are strictly non-returnable and non-refundable:
- Customized or personalized products with monogramming or custom embossing
- Products purchased during flash sales or at discounts greater than 40%
- Gift cards and store credits
- Items damaged due to misuse, neglect, or improper care
- Products returned beyond the 7-day window
- Items without original packaging, tags, or proof of purchase
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo/video evidence. We will cover all return shipping costs and prioritize your replacement or refund.
We may request unboxing evidence (photos/video of the sealed package before opening) to process claims for damaged items. We recommend documenting unboxing for all high-value orders.
Exchanges
We offer size and color exchanges (subject to stock availability) within 7 days of delivery. To initiate an exchange:
- Contact us at support@hibhabags.com with your order details and desired exchange
- Exchanges are processed as a new order with a promotional credit applied
- Price differences (if any) will be charged or refunded accordingly
Exchanges are subject to product availability and may not always be possible for limited-edition or discontinued items.
Contact Us
Our customer care team is here to help make your return or refund experience smooth and hassle-free:
- Email: support@hibhabags.com
- Phone: +91 86969 90999 (10:00AM to 7:00 PM Mon-Sun)
- Address: 102, Heritage Plaza, Sardarpura, Jodhpur, Rajasthan - 342003
Need to Return Something?
We'll Make It Right
Initiate your return request by emailing us or calling our helpline. We aim to resolve all return requests within 48 hours.